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Oliver Winery Privacy Policy

LAST UPDATED: October 2021

This website is owned, operated and maintained by Oliver Wine Co., Inc. (“Oliver Winery”). At Oliver Winery, we value the relationship we have with you, and we recognize that visitors to our site and users of our services may be concerned about privacy. This Privacy Policy explains how we collect, use, secure and share your personal information when you visit or interact with our website and its subdomains, and all other websites, products, and services that Oliver Winery owns or controls and link to this Privacy Policy (collectively, the “Services”). It is our intent to respond in a timely manner to any request made related to personal information. We may update the Privacy Policy from time to time, so please check in occasionally.

INFORMATION WE COLLECT

When you interact with our Services, you may provide Oliver Winery with information about yourself and we may automatically collect information from the devices you use to access our Services. Depending on how you use the Services, in the last 12 months, we may have collected the following types of information from or about you:

Direct Identifiers, such as your name, physical address, email address, phone number, and IP address.

This information may be shared with vendors and service providers who process data on our behalf, with delivery services and gift recipients. Occasionally we may share this data with research partners, but only with your consent.

Account Information.

When you register for an Oliver Winery account, we may ask that you provide information that can be used to personally identify you. This may include details such your name, phone number, date of birth, login credentials, delivery address, and certain payment information (i.e., payment card type, last 4 digits and expiration date), as well as numbers, usernames, or other identifiers that are assigned uniquely to you. We may share this information with service providers and other third parties who allow us to perform the Services you request.

Internet or other usage information including your IP address.

This could include the type of Internet browser you are using, your device identifier, search terms you use on our website, the dates and times on which you access the Services, and other information about how you navigate and interact with the Services. Information about your interactions with e-mail messages, such as the links clicked on and whether the messages were opened or forwarded. This information may be shared with vendors and service providers who process data on our behalf. It may also be used by advertising companies and social media sites. Occasionally we may share this data with research partners, but only with your consent.

Commercial Information.

Such as your transaction history with us, the products you considered, and the frequency of purchases. This information may be shared with vendors and service providers who process data on our behalf. It may also be used by advertising companies and social media sites. We do not, however, process your method of payment. We use a third-party service provider for payment processing.

Your Location.

Based on your browser/device location from which your device accesses our services, when you grant us access to that information.
This information may be shared with vendors and service providers who process data on our behalf.

Other Information You Chose to Provide.

Such as your date of birth, gender, marital status, and information from your social media profile. This information may be shared with vendors and service providers who process data on our behalf. Occasionally we may share this data with research partners, but only with your consent.

Inferences.

We create profiles based on information we collect from you and the devices you use to access services. This information is generated from your use of our site and how you interact with it. This information may be shared with vendors and service providers who process data on our behalf.

In the last 12 months, we may have collected this information from:

Our direct interactions with you.

Such as when you choose to provide personal information through our website, register for the Services or purchase a product or membership. For example, we may ask you for your email address on our website, or require you to provide us with information such as your birthday, so that we may verify you are of legal drinking age. We may ask for a telephone number or address so that we can send you information about Oliver Winery products available near you.

Social Media Interactions.

Occasionally, we provide links to other sites we think you will enjoy, such as social media platforms. You may connect with Oliver Winery through social networking websites, such as Facebook or Instagram. If you initiate such a process, you will be allowing the company (e.g. Facebook) to provide us with information from your profile and will be allowing those other companies to access information about you such as your name.

Cookies and Automated Technologies when you interact with our Services.

A cookie is a small text file that is sent to or accessed from your web browser or your computer’s hard drive that may contain information about your computer, browsing history, and activities performed while using the Services. A web beacon (also called a pixel tag or clear GIF) is a piece of computer code that enables us to monitor user activity and website traffic. To learn more about cookies, please visit www.allaboutcookies.org.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, this may impact your experience using our website.

On the Oliver Winery site, we use the following types of cookies, and you can read more about them in the cookie preferences tool linked below:

a) Strictly Necessary: Required for the website to function, these cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.

b) Performance: These allow us to count visits and traffic sources so we can measure and improve the performance of our site through tools such as Google Analytics. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

c) Functional: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers, (e.g. Google Recaptcha for authentication) whose services we have added to our pages. If you do not allow these cookies then some or all of these s

MANAGE COOKIES

If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies used by this site by following your browser’s help file directions or using our online preference center.

» Manage cookie preferences

HOW WE USE INFORMATION

In the past 12 months, we may have used the information we collect from you for the following purposes:

PROVIDE SERVICES

We process your information to provide you with our Services. This includes performing operational and quality improvement activities in support of our Services. We share this information with third party service providers to the extent necessary to provide you with our Services.

TO COMMUNICATE WITH YOU ABOUT OUR PRODUCTS AND SERVICES

If you place an online order on our site, afterward you will receive an email confirmation and, in most cases, an email with package tracking information. We ask you to provide a name, email address, and profile information during the transaction to enable these features.

When you sign up or opt-in to receive Oliver Winery emails, we'll send you email updates on promotions, products, new releases, and wine information to subscribers only. Unsubscribe links are included in the footer of every email and in our account management portal, and you can update your email communication preferences through your account on our website.

We're not big fans of spam either, so we do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every message we receive.

CREATE PROFILES

We create profiles based on information we collect from you. For example, we may combine your profile data with your shopping history to share promotions that are relevant to your interests.

LEGAL AND REGULATORY COMPLIANCE

Certain laws or regulations apply to our Services that may require us to use your personal information. For example, we may process your personal information to fulfill our business obligations, ensure compliance with employment laws, or as necessary to manage risk as required under applicable law.

PROTECT THE SERVICES

We may process your personal information to combat spam, malware, malicious activities, fraud or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not access your account with us.

PERSONALIZE OUR SERVICES

We may use cookies and similar tracking technology to keep track of your preferences (e.g., your language selection, time zones, etc.) so we can personalize your experience on our website.

CORPORATE TRANSACTIONS

We may share your information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Oliver Winery’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Oliver Winery is among the assets transferred.

INTEREST-BASED ADVERTISING

Oliver Winery, like many companies, participates in interest-based advertising. This means that a third party may use technology, such as a cookie or a web beacon, to identify you on our website so that they can provide advertising about products and services tailored to your interest. You may see advertising for Oliver Winery products on other websites based on your browsing behavior across websites. In only necessary instances, we may share information with companies or individuals that provide us with services. These services may include, among other things, helping us to or maintain our customer databases, to prepare and distribute communications, or to respond to inquiries.

INFORMATION WE SHARE

In the past 12 months, we have shared information with the following categories of third parties:

Vendors, consultants, and over service providers

Who need access to your information to carry out work or perform services on our behalf. These include:

  • Payment processors and facilitators
  • Identity and age-verification providers
  • Data analytics providers
  • Vendors that assist us with safety and security of our site
  • Consultants, lawyers, accountants, and other professional service providers
  • Insurance and financing partners

Advertising Companies and Social Media Sites

These include marketing firms, audience analytics firms, advertising platforms, consultants, and social medial platforms so that they can better understand your purchasing habits and preferences. In some circumstances, we may also allow these companies to collect Personal Information directly from your browser or device through tracking technologies when you interact with our site. These companies may use the information we provide to determine how to direct advertisements and what individual or demographics to target, both on the site and elsewhere.

Other third parties as necessary to:

  • Comply with laws applicable to Oliver Winery, a request from law enforcement or a government agency, or other legal process;
  • Protect the legitimate rights, privacy, property, interests or safety of Oliver Winery, our customers, business partners, personnel, or the general public;
  • Pursue available remedies or limit damages;
  • Enforce our Terms of Use;
  • Respond to an emergency; or
  • Explore or complete a merger, sale, acquisition, divesture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control of Oliver Winery or its assets (whether in whole or in part).

Third-party analytics

We use selected third parties to collect data about how you interact with the Services. This information may be used to, among other things, improve the functionality of our website and services.

Third-party advertisers

We may use your personal information for marketing or promotional purposes and may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide. We follow the Payment Card Industry Data security Standard (PCI DSS) when handling credit card data. You are responsible for maintaining the confidentiality of any user name and password you use. For both privacy and security purposes, all transaction information communicated between customers and our website is transmitted in an encrypted format, and all credit card information is deleted immediately after card authorization.

While we follow reasonable procedures to try to protect the information in our possession, no security system is perfect, and we cannot guarantee, and you should not expect, that your information remain secure in all circumstances.

INFORMATION STORAGE

Our Services are intended for residents of the United States. However, if you are located outside of the United States, please be aware that your personal information will be kept on servers located in the United States. By using the Services or by voluntarily providing your information to us, you consent to the transfer, processing, and storage of your information in the United States.

DO NOT TRACK

Certain web browsers and other devices you may use to access the Services may permit you to submit your preference that you do not wish to be “tracked” online. We do not currently commit to responding to “do not track” requests, in part, because no common industry standard for “do not track” has been adopted by industry groups, technology companies, or regulators.

THIRD-PARTY LINKS

The Services may contain links to other websites or services that are not controlled by Oliver Winery. Your use of a third-party website or any of its informational content is subject to and governed by the privacy policies, terms, and conditions of that website. We are not responsible for the privacy practices of any third-party websites.

NOTICE TO RESIDENTS OF NEVADA

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information. Oliver Winery does not sell your personal information as defined under applicable Nevada law. If that were to change in the future, we will provide Nevada residents with a method to opt-out of those transactions.

NOTICE TO RESIDENTS OF CALIFORNIA

If you are a California resident you may have the following rights under the California Consumer Privacy Act of 2018 (CCPA) in relation to “personal information” we have collected about you as defined in the CCPA. Earlier parts of this Privacy Policy identify the information that, in the past 12 months, Oliver Winery may have collected about you, how we collect that information, for what purposes and with which categories of third parties we share your information.

In addition to the rights described elsewhere in this Privacy Policy, California residents have the right to:

  • request additional disclosures about your personal information we collect, use, disclose and sell;
  • request access to and deletion of your personal information;
  • opt out of the sale of your personal information; and
  • obtain a copy of your personal information.

Sale of personal information
In the preceding 12 months, Oliver Winery has not sold your information for monetary consideration. However, we do share your personal information with certain third-party entities as part of analytics and monitoring. This exchange is considered a “sale” under the terms of the CCPA. The information we provide to these third-party advertisers includes personal information, so that they can better understand your purchasing habits and preferences.

In some circumstances, we may al so allow these companies to collect Personal Information directly from your browser or device through tracking technologies when you interact with our site. These companies may use the information we provide to determine how to direct advertisements and what individual or demographics to target, both on the site and elsewhere. Oliver Winery does not sell or use the personal information of individuals under the age of 16.

Exercising Your Rights
To exercise your described above, please submit a request by either:
a) Submit a request via our online form
b) Request a disclosure by phone, toll-free at 833-492-9463 or via email;
c) or Mail a written request to:
Oliver Winery
ATTN: Privacy Notice Request
200 E Winery Rd
Bloomington, IN 47404

Only you, or someone legally authorized to act on your behalf, may make a request related to personal information collected about you. To designate an authorized agent, the authorized agent must provide sufficient information that allows us to reasonably verify that they have been authorized by you to act on their behalf. You may also make a request to know or delete on behalf of your child by contacting us using the information provided above.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

To fulfill your request, we may ask you for additional information and documents, which may include information previously provided. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels.

Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

“Shine the Light”
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to, marketing@oliverwinery.com, or write us at: Oliver Winery, ATTN: CA Shine the Light Request; 200 E. Winery Rd., Bloomington, IN 47404].

MINORS

Our website is not directed at children, and as a result we will not knowingly collect information from anyone under the age of 21. We will not knowingly market alcoholic beverages to anyone under the legal purchase age. If we receive notice or believe that someone under the legal purchase age has provided us with personal information, we will make every reasonable effort to remove such personal information from our files or flag such personal information and retain it for the sole purpose of ensuring that it is not used any further.

MANAGING YOUR PRIVACY

We provide you with the ability to exercise certain controls and choices regarding how we collect, use and share your personal information. By contacting us as described within this Privacy Policy, you may do the following: (1) You may correct, update and delete your account; (2) You may choose to accept or opt out of interest-based advertising through the use of cookies or other means; and (3) You may request access to the personal information we hold about you and that we amend or delete it.

No person requesting information from Oliver Winery will be discriminated for exercising the rights described in this policy.

To unsubscribe, correct, update, or delete your account, please contact us using the information below.

a) Submit a request via our online form
b) Request a disclosure by phone, toll-free at 833-492-9463 or via email;

c) or Mail a written request to:
Oliver Winery
ATTN: Privacy Notice Request
200 E Winery Rd
Bloomington, IN 47404

Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you request to access or delete your personal information, we may require you to provide information such as: physical address, date of birth, and phone number. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

If you designate an authorized agent to make an access, deletion, or opt-out of sale request on your behalf, we may require you to provide the authorized agent written permission to do so, and, for access and deletion requests, we may also require you to verify your own identity directly with us (as described above).

If we need or are required to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated, without prior notice to you, to reflect changes in our information practices. If there are material changes to our Privacy Policy, we will indicate at the top of the Privacy Policy when it was most recently updated and take reasonable steps to attempt to provide other notice to you.

WE'RE ALWAYS IMPROVING & HAPPY TO HELP

We're always looking for ways to improve Oliver Winery’s website features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.

For questions, comments or assistance with any privacy-related issues, we invite you to complete the form below or to send us an an email at marketing@oliverwinery.com. You may also call (812) 876-5800 or reach us toll-free at 833-492-9463.

Send mail to our attention at:
Oliver Winery
ATTN: Privacy Notice Request
200 East Winery Road,
Bloomington, IN 47404